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Speak with our experts for free, local advice

For independent, expert advice on saving energy in your home, or for funding requests for making energy efficiency improvements, contact your local energy advice centre.

England, Wales and Northern Ireland

Call the Energy Saving Advice Service on 0300 123 1234 or e-mail

Calling hours: Monday to Friday, 9am to 8pm. (Calls cost no more than a national rate call).


Call Home Energy Scotland free on 0808 808 2282 or complete the correct contact form.

Calling hours: Monday to Friday, 8am to 8pm, Saturday 9am to 5pm.

Regional offices

(Note: these offices do not provide advice)



Head office



Energy Saving Trust England, 30 North Colonnade, Canary Wharf, London, E14 5GP

020 7222 0101

020 7654 2444

Northern Ireland

Energy Saving Trust Northern Ireland, Titanic Suites, 55/59 Adelaide Street, Belfast, BT2 8FE

028 9072 6006



Energy Saving Trust Scotland, Second Floor, Ocean Point 1, 94 Ocean Drive, Edinburgh, EH6 6JH

0131 555 7900

0131 555 7919


Energy Saving Trust Wales, 33 Cathedral Road, Cardiff CF11 9HB

029 2046 8340


Business Services

Find out more about how we can help your business or organisation through Product Performance, Fleet Services or Data and Insight expertise. 

Call our Product, Transport or Consultancy professionals on 020 7222 0101 to discuss your requirements. Calling hours: Monday to Friday, 9am to 5pm.

Alternatively, email the team at with details of your query.

Press office

If you are a member of the media with a press or media-related enquiry, please contact Sarah Ward (email: or Jodie Davidson (email:, Weber Shandwick. Alternatively, you can call 0141 333 0557 with any media-related enquries.

Staying in touch


Subscribe to our monthly energy saving email Energywire, delivering expert advice and top-tips for saving energy and reducing fuel bills at home. Energywire will keep you informed about exclusive offers such as field trials and the chance to win energy-saving products and goodies.


Follow us for regular energy saving news and updates via Facebook, Twitter, LinkedIn, Google+ or YouTube.

Company feedback and complaints

If you'd like to learn more about our customer complaints process, please download our Complaints Procedure document. 

Please email any complaints or feedback to and include:

  • your first and last name
  • the first line of your address and postcode (we'll check to see if you're already on our system)

Please note, this inbox is not monitored to offer advice. Please call your relevant advice centre on the number listed at the top of this page.

If you are contacting us about a problem on the site, please also include:

  • the browser you're using (i.e. Internet Explorer (plus version), Mozilla Firefox, Google Chrome, Safari)
  • your operating system (i.e. Windows, Mac)
  • the webpage where the problem occurred
  • a screenshot of the error, if possible

We will aim to reply within 30 working days. Read our Treating Customers Fairly statement.

Energy Saving Trust Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 716195).